Prairie Payments Joint Venture (PPJV) is now hiring a Credit Union Relations Advisor for a remote opportunity based in Alberta.

About PPJV

In response to the rapidly changing payments landscape and the multiyear Payments Canada modernization initiative, PPJV was formed on behalf of all prairie credit unions. PPJV resources are in year two of a multi-year project to move to a payments as a service model with IBM. The goal is to streamline the payments functions and ensure prairie credit unions are competitive in payments and have access to efficient, cost-effective, modernized payments processing infrastructure.

The Position

This position is responsible for supporting the Engagement Workstream with business readiness, client communications and relationship management activities surrounding the onboarding and ongoing management of PPJV’s payment offerings.

Key Accountabilities:

  • Establish and maintain relationships with Alberta’s Credit Unions with the goal of promoting PPJV’s products and services, and providing guidance and support on those products, ensuring they are meeting the Credit Unions’ needs.
  • Manage the cadence for interactions with cohorts for designated products including tracking and communicating potential issues/risks, supporting timely business and tactical messaging for credit unions to stay abreast of product progress, providing demos and product readiness timelines.
  • Develop and maintain access to product documentation including, product overviews, business readiness guides, product manuals and training documentation and workshops.
  • Act as key contact point for interaction between credit unions, integration partners and PPJV team members for designated products. Respond to credit union enquiries, liaising with other internal resources as needed.
  • Support maintenance of credit union data spreadsheets and product statistics.

Position Requirements

  • High School diploma complemented by a 2-year diploma/or additional courses in related areas.
  • 5 years of progressive experience in a credit union or other financial services entity.
  • Member/Customer service and account management experience including issue resolution.
  • “Back office” experience with various payment streams.
  • Strong technology skills including use of full Microsoft Office suite and online communication tools, coupled with proven planning and organizing competencies.
  • Training, coaching and facilitation experience, the ability to craft clear communications and basic project management skills will differentiate the top candidates from others.
  • Ingenuity, discretion, and judgement coupled with proven ability to work independently and on teams are necessary for success in this role.

Work Environment:

  • PPJV is a fast paced and focused environment where employees and contractors share the mission to deliver efficient, cost effective, modernized payments processing to prairie credit unions.
  • This position is currently designated as a work from home position but will be required to attend in person meetings throughout the year with Credit Union clients and may be involved in limited business travel. Ideally, candidates will be located in Alberta.
  • To express interest in this position, you can apply online on LinkedIn here or forward your resume by July 24 to hrcucm@cucm.org